Customer Service Training
Found Customer service in the category of Safety Management Courses.
Understand active listening skills, manipulate situations with a range of behaviour techniques, using social influencing theories with interactive scenarios.
Course Lessons, Customer service Menu: Behaviour Change Introduction, Influencing in the Workplace, Active Listening Toolbox, Communication Scenario - Peter & Head of Finance & Resources, Planning for Behavioural Change, Communication Scenario - Peter & Warehouse Operative, Useful Social Influencing Theories, Personality Types & Character Traits, Communication Scenario - Peter & Chief Executive, Using a 3rd Party in the Influencing Process, Communication Scenario - Peter & Warehouse Manager
Customer service Related Tags: risk, behaviour, change, safety, health, influence, positive, culture, compliance, commitment, trust, crisis, customer service, active listening, establishing authority, level 3, sales, business, cpd,
Found Customer service in the category of Health & Safety Courses.
Understand conflict resolution, working at height and fire safety, using housing industry specific scenarios as well as other safety essentials such as accidents, CoSHH, manual handling and anti social behaviour.
Course Lessons, Customer service Menu: Workstation Safety (DSE), Driving and Workplace Transport, Control of Substances Hazardous to Health, Electrical Work, Events, Handling Cash/Banking, Home Working, Inspections of the Workplace, Manual Handling, Noise, Personal Protective Equipment, Working at Height, Anti Social Behaviour, Disclosure & Barring service (DBS), Discovery of a Fatality, Door Knocking, Lone Working & Home Visits, Mental Health & Drug & Alcohol misuse, Needlesticks, Pets and Animal Nuisance, Site Hazards, Accidents and Incidents, Asbestos, Drugs, Alcohol & Substance Misuse, Fire & Emergency, First Aid, Harassment & Bullying, Information, Legionnaires Disease, New & Expectant Mothers, Occupational Health, Office Moves, Portable & Transportable Electrical Equipment, Risk Assessment, Safety Signs, Slips, Trips & Falls, Visitors, Work Equipment/Plant, Work/Life Balance & Stress, Young Persons, Gas Safety
Customer service Related Tags: housing association, induction, premises, housing, tenant, dwelling, health and safety, abs, anti social behaviour, harassment, conflict, display screen equipment, workplace, coshh, accidents, incident, substance misuse, bullying, lone, expectant mothers, occupational health, risk assessment, safety signs, visitors, equipment, work life balance, young person, award, level 2,
Found Customer service in the category of Health & Safety Courses.
Education specific safeguarding; Preventing Radicalisation, safeguarding children, understanding DBS Checks (Disclosure & Barring service), exploitation and 'spent' convictions and how this is relevant to DBS Checks.
Course Lessons, Customer service Menu: Safeguarding for Schools, DBS Checks, Safeguarding Children, Preventing Radicalisation
Customer service Related Tags: safeguarding children, abuse, exploitation, school, education, health and safety, dbs, crb, school, college, university, sen, senco, prevent, radicalisation, level 3, award,
Found Customer service in the category of Medical & Care Courses.
Understand the prevention, detection and investigation of fraud within the NHS (National Health service) and how it should be reported.
Course Lessons, Customer service Menu: What is Fraud?, How to report Fraud, Case studies
Customer service Related Tags: nhs, counter fraud, fraud, medical, the fraud act 2006, local counter fraud specialist, lcfs, protect, nhs protect, corruption, management of security, prevention, detection, investigation, popular, level 1,
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Found Customer service in the category of Medical & Care Courses.
Understand the welfare of children and young people. Types of abuse, exploitation, Preventing Radicalisation, sources of stress, social exclusion and the effects of poverty are explained in addition to DBS Checks (Disclosure & Barring service).
Course Lessons, Customer service Menu: Introduction and Legislation, The Impact of Maltreatment, Types of Abuse, Fabricated or Induced Illness (FII), Sources of Stress, Managing Behaviour, Child Protection, Immediate Actions, Communicating, Cultural and Religious Backgrounds, Death of a Child, Preventing Radicalisation
Customer service Related Tags: children, young person, child, welfare, stress, safeguarding, abuse, health and safety, exploitation, dbs, crb, prevent, preventing radicalisation, vulnerable, maltreatment, fabricated, induced, illness, FII, behaviour, protection, level 3, award,
Found Customer service in the category of Safety Management Courses.
Advanced management, 5 Steps to Risk Assessment (INDG163), HSG65 and case law to define principles including absolute, practicable, reasonably practicable and reasonable. Risk management including; COSHH, fire risk, hazards, control of contractors, accident management, legionella and gas service maintenance amongst other modules.
Course Lessons, Customer service Menu: Duty of Care, Case Law, Understanding Risk Assessment, Control of Substances Hazardous to Health, Driving and Workplace Transport, Electrical Work, Portable Appliance Testing, Control of Contractors, Manual Handling, Noise, Personal Protective Equipment, Working at Height, Accident and Incident, Asbestos, Fire and Emergency, Legionella, Gas Safety, Health & Wellbeing, Closing Summary
Customer service Related Tags: rep, representative, hse, accident, management, law, managers, risk assessment, hsg, 65, safety coordinator, nebosh, fire risk, coshh, contractor, legionella, wellbeing, duty of care, case law, health and safety, hazard, audit, analysis, nebosh, popular, award, level 3, cpd,
Questions about our courses or eLearning?
Call East Midlands Chamber Training,
talk to a real person right away.